Shipping Policy

After receiving your order confirmation email, all orders are processed within 1 to 3 business days (excluding weekends and holidays). You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates:*1p8r1cp*_ga*Njc1OTE5Ny4xNjc5NDI4MjM5*_ga_3NXP3C8S9V*MTY3OTQyODIzOS4xLjEuMTY3OTQyODQwOC4wLjAuMA..

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.


You can skip the shipping fees with free local pickup at [list the locations where the in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 7 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 10 am to 4pm on Monday-Saturday. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to 180 countries: 

Your order may be subject to import duties and taxes (including VAT) incurred once a shipment reaches your destination country. Pepper’s Senior Dog Sanctuary is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within ten days of receiving your shipping confirmation email, please contact us at with your n

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